Incident Management

Things to Remember

Contact Logs:

• Contact logs should be sent directly to the IMC (Lori T.) as soon as the entry is documented.
• If there are multiple incidents, each incident should be mentioned.
• Entries should say that the incident report was received and there should be a brief statement about what the incident was about.
• Entries should also include your follow up to ensure that the individual is okay. Contact can be with the individual directly or through staff or a family member. Use your own judgment to determine which would be most effective/appropriate.

Example: 01-01-07 TC I called Bob’s home to speak with him about his recent trip to the emergency room. Bob was taking a nap but staff told me he was feeling much better.

• Document any investigations that have been opened and contact the service recipient and/or conservator that this has occurred as soon as possible. Send the IMC (Lori Talley) your contact log as soon as this entry is documented.

Example: 01-10-07 TC I called Bob’s conservator to let her know an investigation was opened today about allegations of Neglect. She thanked me for calling but said she was already aware of it.

• Document all investigative summaries received and include the date of the incident, type of incident, and whether or not the allegations were substantiated or not.
• Within 10 days the individual and conservator should be contacted to ensure that they are aware of the investigative summary. (This is a DMRS requirement.) It should be documented that contacts were made about the receipt of the summary and that you shared whether or not the allegations were substantiated. Contact logs should be sent directly to the IMC as soon as the entry is documented.

Incident Management

Things to Remember

What can you say?:

*When making your contacts with the individual, family or conservator you should only provide them with the type of incident, date it was alleged to occur and if the individual is safe.

*When notifying about an investigative summary you provide the type of incident, date it occurred and say if the allegations were substantiated or not.

*If asked to provider additional information, refer the individual to the provider agency with their number for an incident or refer them to the investigator with their number for an investigation or to Dennis Beard if the questions are about a summary at 615-532-6549.

****Never give a copy or forward an Investigative Summary to anyone. ****

Let the IMC know whenever an incident has occurred and you have not received an incident report.